Privacy policy.
Our contact details:
Peter Bentley
Black Pearl Studio
Trevellan Road
Mylor Bridge
FALMOUTH TR11 5NE
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Photographs and video of property and persons obtained in the course of our business (for example, internal and external pictures and video of houses, apartments and flats including the occupants of such property)
Employee data, including employment records (which may include necessary medical information for employment purposes).
Cookies and website data: Our website may use cookies to help us understand how visitors use the site and to improve its performance. This may include anonymous analytics provided by services such as Google Analytics or Squarespace. These cookies do not identify individual users. You can control or disable cookies through your browser settings at any time. For more information, please see your browser’s help section.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Managing our relationship with employees, clients, contractors and suppliers (including potential, future and past clients, contractors and suppliers).
Marketing and advertising.
We also receive personal information indirectly, from publicly available sources (e.g. websites, social media, advertising, etc.).
We use the information that you have given us in order to optimise the services we provide to our clients, provide efficient relationships with our contractors and suppliers and establish new business relationships.
We may share this information with our clients, suppliers and contractors.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Peter Bentley. peter@tanyabentley.co.uk
(b) We have a contractual obligation.
(c) We have a legitimate interest.
How we store your personal information
Your information is securely stored on:
Apple iCloud services. iCloud’s data centres are located in the EU, UK, and US — and Apple uses Standard Contractual Clauses (SCCs) for any transfers outside the UK/EU, satisfying Chapter V of GDPR
We use Monday.com, a secure cloud-based project management system, to manage client and supplier contact details. Monday.com complies with UK GDPR and uses encrypted servers with appropriate contractual safeguards.
Where data is stored or processed outside the UK, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements (for example, Standard Contractual Clauses).
On computers at our place of business. All our data storage is encrypted.
On mobile devices (laptops, phones etc.).
We may occasionally print photographs onto paper.
We keep Personal identifiers, contacts and characteristics for seven years after our last contact with you.
We keep identifiable photographs and video for seven years after our last contact with you.
We keep employee information for seven years following termination of employment.
We will then dispose your digital information by electronically deleting the data.
Paper-based information is shredded.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@tanyabentley.co.uk
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Peter Bentley
Black Pearl Studio
Trevellan Road
Mylor Bridge
FALMOUTH TR11 5NE
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s OfficeWycliffe House
Water Lane
Wilmslow SK9 5AF
Cheshire
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk